Exchange & Refund Policy

Please find details regarding the return and refund policies for Nils below. We encourage you to leave email : [email protected] regarding your experience requesting a return or refund from Nils ( in-store / online ) so others can benefit from what you learned.


IN-STORE PURCHASES : 


 * Strictly no refund : 


   no cash refund or credit back to credit cards


 * Exchange : 


Nils will happily exchange items within 21 days from the original purchase date. Items should be in new condition, unworn, unaltered, and free of damage by the customers.

Items must be returned with all Nils tags still attached and with the original receipt.

Items can be exchanged in any of our retail store within the time period and all condition above should be met. 


If items given as a gift,please ensure to write the invoice number on the nils tag.


*Discounted items : 


discounted items cannot be exchanged again.


* Final sale items : 


undergarments, fashion accessories (handbags, jewelleries, & cosmetics) swimwear, gift cards, and e-cards are all final sale items & cannot be returned or exchanged.



ONILNE PURCHASES : 


REFUND AND CANCELLATION : 


 * Strictly no refund : 


   no cash refund or credit back to credit cards


 * Exchange : 


Nils will happily exchange items within 21 days from the original purchase date. Items should be in new condition, unworn, unaltered, and free of damage by the customers.

Items must be returned with all Nils tags still attached and with the original receipt.

Items can be exchanged in any of our retail store within the time period and all condition above should be met. 


If items given as a gift, please ensure to write the invoice number on the Nils tag.


*Discounted items : 


discounted items cannot be exchanged again.


* Final sale items : 


undergarments, fashion accessories (handbags, jewelleries, watches, & cosmetics) swimwear, gift cards, and e-cards are all final sale items & cannot be returned or exchanged.


If you have purchased a product online at  Nils website ( www.nilsonline.lk ), you may return it at one of their stores, provided you have your receipt. They can only process an exchange if you return it in-store. You will not get a refund.


If you are returning an item because what you received was defective or the incorrect one, you may return it at any Nils Store, No.261, High-level road , Nugegoda , Nils store for an exchange or store credit.


If you wish to exchange the item by mail, fill out the return form with either "defective" or "wrong item." If you want a replacement, write "exchange" in the notes section. If item is inspected and confirmed defective, a replacement will be shipped to you at no cost.


Cancellation Policy


Cancellations by customers should be done before the purchased/ordered items are dispatched from Nils. No refunds will be made for the already purchased items. For Cancellations, email us on [email protected] 


Nils reserves the right to cancel any order without providing reasons or explanation for same, if under the prevailing circumstances, the requirement cannot be met. However, Nils will ensure that any such cancellation will be communicated and notified to the customer and that any refund, if applicable will be made to the customer within a reasonable period of time.