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When will my order be delivered?
Delivery for all accepted orders
is done using standard third party courier services. Depending upon your
location, it may normally take 3-4 working days for delivering the order at
your doorstep. For far-off locations like North, North East the delivery make
take slightly longer time, depending on the delivery turnaround times of the
concerned courier partner carrying your order.
Internally, we strive to dispatch
your order from our warehouse less than 1 business day of you placing the
order. In case of orders placed through Cash on Delivery (CoD) mode however,
the dispatch from our warehouse make take slightly longer time as we usually
seek customer’s telephonic confirmation before order dispatch.

Since last-mile deliveries are
handled by third party courier partners, we closely work with them to ensure
that your orders gets delivered within the expected time. However, there can be
cases of inordinate delays in some orders which might be beyond our control. In
such cases, we internally strive to return back your received payments (for
prepaid orders), if any.

We don’t operate on Sundays and other gazetted or statutory
holidays.
You will receive delivery information via Facebook message or via
an e-mail.
What are the Delivery Charges?
Free delivery for all orders above Rs. 5,000 LKR
Pay Online, Deposit Cash or Cash on delivery and make us deliver
:
Colombo 1- 15 : 150 LKR
Greater Colombo : 200 LKR
Northern & Eastern Province: 350 LKR
Other Areas: 250 LKR
Are there any hidden costs on items sold by Nilsonline.lk?
There are no hidden charges when you buy on
www.nilsonline.lk.
How do I contact you for delivery related queries after placing
the order?
You can call us on +94 750-126519 or email us
to [email protected]