Delivery Information

LOCAL DELIVERY 

When will my order be delivered?

Delivery for all accepted orders is done using standard third party courier services. Depending upon your location, it may normally take 3-4 working days for delivering the order at your doorstep. For far-off locations like North, North East the delivery make take slightly longer time, depending on the delivery turnaround times of the concerned courier partner carrying your order.

Internally, we strive to dispatch your order from our warehouse less than 1 business day of you placing the order. But it could take a bit longer during promotions.

Since last-mile deliveries are handled by third party courier partners, we closely work with them to ensure that your orders gets delivered within the expected time. However, there can be cases of inordinate delays in some orders which might be beyond our control. In such cases, we internally strive to return back your received payments (for prepaid orders), if any.


We don’t operate on Sundays and other gazetted or statutory holidays.

You will receive delivery information via Facebook message or via an e-mail. 

What are the Delivery Charges?

Free delivery for all orders above 7,000 LKR

Pay Online, Deposit Cash or Cash on delivery and make us deliver : 

Colombo 1-  15       : 300 LKR

Greater Colombo    : 350 LKR

Other Areas (Areas excluding Colombo District, North & East) : 350 LKR

Northern & Eastern Province: 400 LKR

INTERNATIONAL DELIVERY

When will my order be delivered?

The estimated standard delivery period is 14 - 18 working days, depending on the delivery address.

All international delivery options are fully tracked and our delivery team will email you a link to your tracking information once your parcel has been shipped from the warehouse.

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.

What are the Delivery Charges?

Australia - LKR 7650 (For 1kg)

Canada - LKR 9050 (For 1kg)

UK - LKR 10300 (For 1kg)

USA - LKR 12500 (For 1kg)

UAE - LKR 7150 (For 1kg)

Singapore - LKR 6100 (For 1kg)

If the international shipping chargers relevant to your country is not mentioned in the above list, please send an email to [email protected] or contact us via +94 76 990 59 40

NILS STORE is not liable to pay any import charges or any other costs incurred by the customs department or the government of the respective countries.

Are there any hidden costs on items sold by Nilsonline.lk? 

There are no hidden charges when you buy on www.nilsonline.lk. 

How do I contact you for delivery related queries after placing the order?

You can call us on +94 76 443 3337 or email us to [email protected]