Exchange & Refund Policy
EXCHANGE & REFUND POLICY
At NILS, we are committed to delivering pieces that meet our standards — and yours.
If your purchase is not suitable, we are happy to assist within the terms outlined below.
1. Exchange Eligibility
Items may be exchanged within 7 days from the date of purchase or delivery.
To qualify:
• The item must be unworn and unused
• All original tags must remain attached
• The item must be returned in original condition
• The original invoice must be provided
NILS reserves the right to decline exchanges that do not meet these conditions.
2. Non-Exchangeable Items
The following items are not eligible for exchange:
• Earrings
• Innerwear
• Sale or promotional items
• Items marked as Final Sale
3. Refund Policy
NILS does not offer cash refunds.
Approved returns will be issued as:
• Store credit, or
• Exchange for another product of equal or higher value
4. Online Orders
For online purchases:
• Customers must contact us prior to returning items
• Return shipping costs are borne by the customer
• Re-dispatch courier charges apply
If an item is confirmed to be defective, NILS will arrange an appropriate resolution.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please notify us within 24 hours of delivery, with clear photographs.
